Privacy Policy

1. Introduction

RuntimeForms ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information (email address, name) when you create an account
• Form content and configurations you create on our platform
• Responses submitted through forms you create or participate in
• Usage data such as interactions with our platform, IP addresses, browser type, and device information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and deliver AI-powered conversational form experiences
• Send you technical notices, security alerts, and support messages
• Monitor and analyze trends, usage, and activities on our platform
• Detect, investigate, and prevent fraudulent or unauthorized activity

4. AI Processing

Our platform uses third-party AI services to power conversational form experiences. Form responses are processed by these AI services to generate natural follow-up questions. We do not use your form data to train AI models. Conversations are processed in real-time and structured data is extracted based on your form configuration.

5. Data Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our platform (hosting, AI processing, analytics)
• Law enforcement or government agencies when required by law
• Other parties in connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your account information for as long as your account is active. Form responses and conversation data are retained until you delete them or close your account. You may request deletion of your data at any time by contacting us.

7. Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. You may also object to or restrict certain processing activities. To exercise these rights, please contact us.

9. Cookies

We use essential cookies to maintain your session and authentication state. We do not use third-party tracking cookies or advertising cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@runtimeforms.com.